boy_braces2Welcome to Brook and Timmins Specialist Orthodontists

*** IMPORTANT INFORMATION REGARDING MOVE TO ALERT LEVEL 1***

As the Government has announced that Auckland will move from Alert level 1 we will be adhering to the current guidelines provided by the Dental Council of New Zealand.

In the interests of social responsibility during the COVID-19 global pandemic, we ask that patients and any accompanying persons attending our practice wear masks or face coverings.

We ask that you please bear with us and we thank you for your patience and support during these trying times. Please be advised that we will be contacting our patients and ask that you do not phone the practice as our phone system will become overloaded. If you need to contact us, please email us at info@brookandtimmins.co.nz

As a general rule, we will be seeing patients in the order in which they were due to be seen before the lockdown. Dr Kimberley Timmins will be working extended hours to ensure we can accommodate patients with booked appointments as well as those who have experienced problems such as broken braces, poking wires, broken chain etc during the recent Auckland alert level 3 period.

Please contact us to advise of any broken brackets BEFORE your appointment. Due to our operating guidelines and reducing aerosol risks, broken appliances which we have not been forewarned of will not be able to be repaired at your scheduled appointment and you will need to return to have this done.

We have been planning for this stage and know that we will not be able to see all of our patients at once. We want to ensure that our patients and our staff are safe and for this reason, we have additional precautions and protocols in place. Our team will contact you with further relevant information. We will be following guidelines set out by the Dental Council of New Zealand for dental practice at alert level 1. We will ask you screening questions which we will need you to provide accurate responses to and ask that you contact us to advise of any change to your health status or circumstances.

We ask that patients remain in their cars until their appointment time and that accompanying persons remain in the car. We will not be able to accommodate younger siblings/friends at appointments. Physical distancing and hand hygiene measures must be adhered to by all visitors to our practice.

We are looking forward to continuing to provide you with excellent orthodontic care. Please bear with us and we do thank you for your support and patience during this period of adjusting to the “new normal”.

From the team at Brook and Timmins Specialist Orthodontists.